only recently discovered her, but she is one smart cookie for someone not yet 30.Lisa is co-founder and chief branding officer at Internet marketing firm Outspoken Media, Inc., where they specialize in online reputation management and social media services. She blogs daily at the Outspoken Media blog (though she is on vacation this week!). But where I found her was a couple of pieces she wrote for Small Business Trends.
The first piece on June 1 was "5 Social Community Myths Hurting Your SMB" (SMB = small and medium size business). Here's a quick recap:
“We can give it to the intern.”
The person you put in charge of your social identity should be comfortable with the tools, comfortable speaking on the behalf of the company, quick on their feet, and be someone who genuinely enjoys making connections with customers.
“Community building is an online activity.”
....a good community builder will also find ways to take those online relationships, off.
“Your Community Manager should be friends with everyone.”
Focusing your time and energy on people who will never be customers or who don’t understand the value of what you do or who you are, is a time suck. Instead, focus on attracting the people in your area who WOULD find what you do valuable and useful.
“As long as you’re nice, your flaws don’t matter.”
If you’re not putting out a quality product or service, ........ people are still going to talk badly about you and you’re not going to effectively promote your company.
“Your community comes from your Community Manager.”
One of the most dangerous myths . . . . This couldn't be further from the truth. Being a “social” company means changing how you do business.
Read Lisa's entire piece at http://smallbiztrends.com/2010/06/5-social-community-myths-hurting-your-smb.html. And tomorrow I'll share highlights of her "9 Things to do Before Entering Social Media"!












